01
Information we collect
We collect information you give us directly, and some information automatically when you use our website.
Contact details, such as your name, phone number, email address, and service address.
Job details, such as descriptions or photos of items, access notes, and scheduling preferences.
Payment information, processed securely by our payment provider. We don’t store full card numbers.
Messages you send us by phone, email, text, or our website forms.
Website usage data, such as pages visited, device and browser type, and approximate location from your IP address.
02
How we use your information
To give estimates, schedule jobs, and provide our services.
To contact you about appointments, including arrival calls and reminders.
To process payments and send invoices or receipts, including donation receipts.
To respond to questions, reviews, and service requests.
To improve our website, services, and customer experience.
To send occasional offers or updates, only if you’ve agreed to receive them.
To meet legal, tax, and accounting obligations.
04
Photos and job images
Our crew may take before-and-after photos of the work area for quality and records. We won’t publish photos of your property in marketing without your permission, and we’ll avoid showing house numbers, faces, or other identifying details.
05
Cookies and analytics
Our website uses cookies and similar technologies to keep it working and to understand how visitors use it. See our Cookie Policy for details and how to manage your choices.
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How long we keep information
We keep personal information for as long as we need it to provide services, keep business and tax records, and resolve disputes. Job and payment records are typically kept for up to seven years. We then delete or anonymize it.
07
How we protect information
We use reasonable technical and organizational safeguards, such as encrypted connections, access controls, and trusted service providers. No system is completely secure, but we work to protect your information and review our practices regularly.
08
Your choices and rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Ask us to correct or update it
Ask us to delete it, subject to legal record-keeping needs
Opt out of marketing messages at any time
Opt out of certain analytics or advertising cookies
To make a request, contact us using the details below. We’ll respond within a reasonable time and may need to verify your identity first.
09
Children’s privacy
Our services are intended for adults. We don’t knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.
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Changes to this policy
We may update this policy as our services or the law change. We’ll post the updated version here with a new “Last updated” date.
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Contact us
If you have questions about this page, contact us:
Email: hello@clearspace.example
Phone: (555) 555-5555
Mail: 555 Example Avenue, New York, NY 10001